Aol
Billed for service not rendered

I canceled the aol account back in March. First I had tried to cancel around Oct. And was told it would be best to keep the account till March since it's paid for in advance and it wouldn't be worthwhile to cancel then because it would cost the same and I wouldn't be able to use the service (or at least this is what I thought he was trying to say). I was like I just want it canceled and he said he could have it canceled in March without me having to call back, so I was like FINE.

Needless to say I didn't trust that it would really be canceled, so I called again in March and was told it wasn't canceled, but they would cancel it. My mother then received her credit card bill with the yearly aol charge on it (early to boot-on her bill for Feb when the account wasn't even due until March). I told her NOT to pay it, so she called the CC and told them to stop payment.

Now I called again and canceled. Now the rep told me if I wanted to keep the same email account I had to sign it within 3 days of canceling and sign up for the free aim account which would directly forward my old aol email for free. (Ha apparently this is the catch that uncancels it)

So I no longer have aol servcice on my computer and can't use many of the aol features. I have aim which is supposed to be free.

But them mom gets two letters from aol saying they are sending her bill to collections. What bill?! My service was canceled. It use to be that I could not log on through aol only aim, but now I can because the mail says aol and aim mail. Yet when I do sign on to aim there is a join aol icon. So lame. Mom calls aol and tells them we canceled months ago. The rep says sorry I can't do anything its already been sent to collections!!! Great so now what? Screw up her credit because aol is a bunch of crooks.

I don't know what to do. I have been web surfing and found out what I should have done. Such as not logging back onto aol since apparently that reverses your cancellation, send your cancellation in witting which they have to sign for it. God I hope I can find all of the information from when I canceled, but probably not. They purposely let you think that your account is closed and then like a dumb *&*& you get rid of the confirmation numbers, reps and time and dates.

Company: Aol
Country: USA
State: Virginia
City: Dulles
Address: 22000 Aol Way
Phone: 7032651000

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