Clear - Clearwire
Deception, rude, bad customer service, ripoff

I moved to a city in which I would reside for 18 months. I saw an add for clearwire promotional service for $16/month for the first 6 months and was told by the clerk I could cancel my service before the regular price was charged to my account. He never mentioned anything about a contract so I purchased it. Later when I was having outages, I tried to cancel and was told that I was in a 2 year contract. When I asked to see my signature on a contract, they said, "Well its more of an agreement." Apparently when I got home and set it up, there was a terms and conditions box I had to agree to that said somewhere in fine print that I was accepting a 2 year "agreement" that the clerk failed to mention to me. The customer service supervisor Akiera was VERY rude to me and very condescending. To cancel my account, it cost me $60 and that was the prorated amount. I talked to 5 different people and none of them could waive the fee even though there was deception from the start, not to mention the outages I experienced during my FINALS WEEK! (I'm a graduate student working on my doctorate) They decided that reimbursing me for the days of the outages was sufficient but I didn't care about the money, I NEEDED internet. Overall, it was a HORRIBLE experience and I will NEVER do business with clear or clearwire ever again and I will tell everyone I know not to do business with them!

Company: Clear - Clearwire
Country: USA
Site: clearwire.com

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