PayPal
Lost $500 and an instrument after buyer reversed charge
- 01-01-2010
- 9
I sold an instrument to a buyer across the country in LA. I went into great detail beforehand describing the used condition of it. When he received the instrument, he claimed there were a number of flaws with it. Without proof, he then "reversed" the charges on his credit card via PayPal. PayPal immediately caved, without investigation or negotiation, and gave him all of his money back. Negotiations with PayPal have been fruitless and the buyer is ignoring my emails, so I am out $500 and the instrument.
PayPal was consistently difficult to deal with through this problem. They froze my account and always "decided" these issues through terse emails and web forms. There was no negotiation. To those who say "I use PayPal all the time without a problem," I say, "Yeah, but wait until you do."
Company: PayPal
Country: USA
Site: paypal.com