Best Buy
Terrible customer service

On December 15 I order a gas range online from Best Buy. The AGREED AND CONFIRMED delivery date for this range was January 2. Thus, I set up an appliance installation via the number on Best Buy Website (1-800-624-4434) for January 4.

Now this morning I received an email from Best Buy saying my range is going to be delivered on January 16. This is 2 weeks from the date I had AGREED upon! In addition, I had to reschedule my appliance installation date.

Not only is this UNACCEPTABLE, when I called customer service this morning, they informed me it is because the web site appliance delivery calendar is not 'real time'. While that sounds like the normal thing to say to a customer to give them the run-around and as an excuse, please also realize that the original delivery date was 3 weeks away from the order date - that the web site CLAIMED to be an actual available delivery date! And if the 'system' is not done in 'real time', why is it up online as if it's the official one? So inconveniencing customers by delaying their delivery by 2 weeks is a normal procedure for the Best Buy Company?

And when I called customer service and explained of how I don't understand why I had to reschedule the installation when the delay is NOT caused by me, the customer service representative went ahead and forwarded me to the main line.

To top it off, I cannot even get a date for installation. Somebody has to call me back to set up a date.

Best Buy, REAL NICE CUSTOMER SERVICE! I will make sure to inform as many people as I can of such terrible experience so that they do not have to go through the same thing I did.

Company: Best Buy
Country: USA

  <     >