Verizon Wireless
Awful experience

Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.

Company: Verizon Wireless
Country: USA
Site: verizonwireless.com

  <     >