Costumes4less.com Or Costumes For Less
Anilta Corporation is guilty of deceptive advertising and misleading consumers! Hiding behind layers of automation, they make it impossible to seek resolution., Internet

Costumes4Less.com is deceptive in their advertising and provides no reasonable means to seek a resolution.

This Halloween, I purchased a costume from this online retailer. The costume would not be complete without the wig and fake beard. The website stated that these were NOT included in ~$40 price for the costume. It offers them as separate purchase for an additional ~$22 dollars as well as an additional ~$7 shipping (to Hawaii). When I received my package, I discovered that the basic costume included the beard and wig. Now I have two and I've wasted approximately $30 as a direct result of false statements on Costumes4Less.com's website.

Angry and frustrated, I went back to their website and verified the item number on the packing list against the one that I ordered. I discovered that they did match and that the website still stated that the beard and wig were not included. I took a screen shot of that page and scanned the packing list as evidence to bring to the company. I then went to their website to seek a refund and a return authorization.

The only option for returns is to use their automated form which only allows a refund of the purchase price and shipping costs for items that were defective or not as ordered. Since the second wig was as ordered but ordered as a result of Costumes4Less.com's deceptive advertising, these categories did not apply.

I clicked on the link to contact the corporate office which is next to a statement in bold text that they will only respond when warranted. The link opens a form to submit your email address and comments. Needless to say, they apparently felt my concerns did not warrant a response. I am still trying to determine how to return this thing and get my money back.

Company: Costumes4less.com Or Costumes For Less
Country: USA
State: California
City: Paramount
Address: 7625 East Rosecrans Avenue #3
Phone: 8887267886
Site: costumes4less.com

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