PosterPass.com
Unauthorized charges

The introductory offer is for four 'museum-quality' posters for $8.00 plus four mugs. I received the items in a timely manner - the mugs were not what I expected and the packaging was haphazard... Two of the posters were creased since all items were in a single box. The posters were of standard quality - nothing special about the printing or paper to identify them as 'museum-quality'. I had read the fine print and knew I would be receiving additional items (two posters would be shipped automatically at regular intervals at a cost of $39.80 each - who KNEW what the subjects of the prints would be???) - I called customer service immediately (the same day as receipt of the introductory shipment) and cancelled my membership - as directed. The representative told me that another shipment had already been sent! She said my membership was cancelled as of that phone call and I could return the shipped items. I did so as soon as they arrived, handing them back to my mail carrier in my driveway - they never entered my home - on Aug. 28th. One month later I call posterpass.com - the representative said they had not yet received the return and, once they did, it would still take 60-90 days to process a credit to my card. Another month passed and two $79 charges were posted to my credit card by posterpass.com. I called posterpass.com again and they will not answer their phones - "all representatives are busy, please leave a message". I am disputing more than $237 worth of charges to my credit card, not including interest, thanks to this disgrace of an organization. Please be advised - do not go near them under any circumstances!

Company: PosterPass.com
Country: USA
Site: posterpass.com

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