Verizon Wireless Broadband
Didn't fully explain terms and conditions

I was with AOL for years because of living in the country as I do, and it was very slow. I finally talked to a salesman at Best Buy, and they told me that the AT&T aircard was in my area, and it was a lot faster. I purchased the program, but the speed was just barely above dialup.
I went to the Verizon store, and I was told that their aircard was faster, and that I was allowed 5 gigs/month. I purchased that plan, and paid the early termination fee to AT&T. The Verizon plan worked well for the first few weeks. I started then getting knocked down to National Access, which is just about the same speed as dialup.
I purchased an antenna. It is 20 ft.in the air. I'm getting about 4 bars with it. When I turn my computer on, I'm on broadband, but after I use it a little while, it knocks me down to National Access— very slow. I've called Verizon, and they said that the National tower was 7 miles out, and the Broadband was 5. With the antenna, I shouldn't have any problems picking up the closer tower. I can understand if I was exceeding my 5 gig monthly quota, but I have never surpassed 5 gigs of usage in any month.
I have read some reports of how Verizon cancelled the service because of excessive use. If Verizon can cancel, why can't the customer, without having to pay a penalty? When they sold me the program, the salesman said that I was buying a broadband plan for $60/month. If I stay on National Access 70% of the time, I might as well go back to dialup! I don't want to pay an "early termination" fee because I just did that with AT&T on Verizon's promises of broadband.
I talked to Tech Support, and they told me that they would circulate a "trouble sheet" about problems with the tower. Still no one told me that there were penalties based on how you used the service, let alone exceeding the quota, and I thought that the only penalty would be having to pay for exceeding 5 gigs. Why couldn't the salesman have said "there is a penalty for how you use it, in addition to exceeding the quota, " and I would have saved the early termination fee from AT&T, which is over $200. Isn't there supposed to be some law about truth in advertising? All they told me was the "icing" and never said anything about the "turd" underneath.

Company: Verizon Wireless Broadband
Country: USA
State: South Carolina
City: Greenville
Site: www.verizonwireless.com

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