Wildblue Communications
Simply awful

For such a long time we were informed how excellent is it to possess wireless web. We have had dial up for 7 years. Therefore we chose to consider the dive. We requested instant online sites within the telephone. Offered them my creditcardnumber for that satellite dish. Upon installing of satellite dish my spouse was informed a "unique post" would need to be place in the floor for this. At $125., or it'dnot be under warranty. I called WildBlue and after being on-hold to get a lengthy period I had been informed they'd do-nothing to renounce the cost. I had been never informed about that cost before. And so I settled the specialist having a check. Times following the setup I invested additional time looking to get online than actually being online. Two 5 months later the installment guy found my home with the agreement for my spouse to signal. I told him how poor the support have been which used to donot want to buy. He explained because the agreement hadnot been authorized that people might possibly obtain a return. Therefore he put it in my own garbagecan on his solution of my home. I named my credit card organization and informed them I had been arguing the costs for the satellite dish plus one weeks' support that WildBlue had previously subjected to on my charge card. With no closed agreement I don't know how they might legally do this. My spouse subsequently called WildBlue to inform them we've no agreement and we would like a reimbursement for anything. After being on-hold for prolonged intervals and handed around from individual to individual but still nobody might provide us an answer. They've billed my charge card for another month's support. I unplugged their device and am not really utilizing their support. I returned to dial up. He named three differing times in fourteen days with no fulfillment. They claim they'll consider it and contact you back 24 hours later. Never obtain a phone. I delivered a criticism towards the Denver BBB. Fourteen days later WildBlue's reaction was in regards to a client that'snot actually my partner's title. I have tried calling their appropriate office. No success. After 5 various telephone calls I NAMED Denver BBB. They recommended that people deliver a towards the FTC. I named the FTC and submitted a them, however they do not undertake personal instances but might locate a pattern. I actually donot understand what otherwise we are able to do at this time. We truly cannot afford an attorney.

Company: Wildblue Communications
Country: USA
Site: wildblue.com

  <     >