Catalog Favorites
Deplorable Customer Service

I put an order with List Favorites for a product which was to become individualized for as birthday present. I requested it in early Sept since the birthday was September 30th. They charged me for that product and delivered it in my experience with no customization. I delivered them plus a notice seeking the customization be expedited because of the mistake when I had a need to email this present to California from Boston. I also involved a duplicate of the shipping to become repaid in my experience. On September 30th I obtained an email from their store declaring they were shipping them in my experience. That same-day I realized that I'd been energized for that product with no shipping was paid back. I called them regarding this cost. I also requested them why they'd not repaid my shipping. They'd no report of the shipping bill I'd delivered in. I requested them why they don't check or conserve the communication submitted to research back again to (cheap work). She explained that's not their plan they simply through it out (good). She recommended me that the reimbursement for that cost was subjected to today. She stated it was the Business's plan to return them after which refresh it. I informed her I really could not realize that because it just necessary customization not new product. Because she didn't possess the shipping bill and that I wasn't likely to invest hours searching for my backup she got my term for this and acknowledged me back $6.90. These breaks undergo good however now it's March 8th and that I still don't possess the product for that September 30th birthday. I contact the organization again which period consult with Tina. She informs me them continues to be within the factory. And so I ask her basically am likely to understand this product this season or next. She learns my entire tale and my disappointment after which checks the problem for me personally. She returns and shows me the product continues to be within the factory. I'm shocked and incredibly annoyed. She recommends me that because of the mishandling of the purchase she'd return the initial shipping for me personally. I thanked her to take possession of the issue and was really thankful. I obtained the reimbursement for that unique shipping and also the purchase was ultimately delivered FED-EX but I had been energized $21.20 for that product. Therefore there I had been again needing to call-back towards the organization concerning the recharge. This time around I didn't consult with anybody apart from a boss. I had been attached to Dana who recognized himself like a boss when requested. She'd not provide me her lastname. She said it had been business plan. I had been really hot and annoyed and told her that I had been energized for this product. She kept returning towards the proven fact that a reimbursement was subjected to on September 30th. She couldn't understand the truth that I had been billed 3 times for that same product but acknowledged back only one time. I informed her used to do not need to dicuss this any more and desired my $21.20 credit to become subjected to instantly. She put on me. I had been so exasperatd over this entire experience I called back again to obtain the title of the dog owner, leader or boss of the organization. The individual I required the data on place me on hold and that I am composing this concept while on-hold. It's now been 50 units and he or she hasn't return to me using the data. This is actually the initial purchase I've positioned with this specific organization and that I could guarantee you it'll be my last. I'll distribute the term to everybody In understand. Using the web this data may reach thousands. This isn't the type of person to person ad a business ought to be searching for. They've an enormous, huge customer support issue. After I described this to Dana the boss she simply stated "oh, that is good". So much for constructive criticism.

Company: Catalog Favorites
Country: USA
State: Massachusetts
City: Chelmsford

  <     >