Straight Talk
Extremely Poor Customer Service / Refund

After I put an order via their site, I had been provided a particular shipping day. Once I had been provided a following range, I recorded onto Fed-Exis website simply to discover that the day I had been provided was wrong. Per Fedex, I had been to get my bundle 3 nights later than that which was cited by on of Straighttalk's reps. Since I required the telephone faster, I bought exactly the same design from the local Walmart. Once the telephone was shipped, I merely declined the bundle and had it returned to sender. Well, they obtained the telephone back today and that I named to determine once the reimbursement could be prepared to my bank card.

The very first phone was no aid whatsoever. Though I'd monitored the delivered deal and noticed that it had been shipped back again to Straighttalk at 10:14 am, I had been informed with a consultant (that I really could hardly comprehend) they had no report of the telephone being obtained. I created another phone and was informed this specific consultant was not able to manage my demand and moved me to some other division. I had been on-hold for almost 20 minutes.

Finally, a consultant out of this various division occurs the point. Once I described the problem to her, can you think she asked me for that sequential amount of the telephone which was DELIVERED? I recommended her that used to donot have these details since I delivered the bundle. She extended to consult me concerns concerning the bundle that were delivered. Lastly, I requested to consult with a boss. Today, actually, each individual I talked with was exceptionally challenging to comprehend which alone is totally annoying.

After another lengthy delay, the boss involves the point. She recommends me the telephone was obtained but, it'd consider thirty days to approach the reimbursement. I merely asked her why it'd consider such a long time to approach the reimbursement. She states, 'Ma'am, this really is our procedure'. Again, I requested an easy issue: exactly what does your procedure involve that will trigger me to possess to hold back 30 to get my reimbursement? Once more, she mentioned 'That Is our procedure'. She extended to continue doing this repeatedly again. I just desired to understand why it'd consider such a long time to get a return.in most my entire life, I Have NEVER heard about it going for a month to get a reimbursement for returned product, NEVER

From The end of the phone call I had been a little livid just because a BOSS couldn’t solution one easy issue. I'dnot claim that anybody employ this organization for cellular support. DO YOUR STUDY when I must have. After disconnecting the phone call, I Googled the organization and unearthed that there are many grievances regarding their bad degree of customer support. The truth that I handle a person support call-center created me more sentient towards the method I had been being handled. Actually, I really could have managed the truth that I'dnot obtain my reimbursement of $160.00 to get a complete month better had I been handled with increased respect.

Company: Straight Talk
Country: USA
Site: straighttalk.com

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