InfusionSoft, Infusionsoft.com
Promises and easy transition then wants fees later to assist you in moving your shopping carts over

We purchased infusionsoft and we had 5 shopping carts with affiliates and recurring orders. We asked the sales team before we purchased Infusion Soft if they we would be able to migrate all of these shopping carts over. We were told yes, but it would take a programmer to do it. We have a programmer. We also asked if they have e-signature available and told yes.

We purchased infusionsoft only to find out that our programmer is not allowed to migrate over affiliates that we have to pay them to do it, and that they are currently working on e-signature it isn't available and also that our recurring orders would have to remain in our old shopping carts as well because we would'nt be able to carry over their credit card information to infusion soft. Or we could pay their IT Department to do it for us.

That is a complete lie from our inhouse programmer could do it. When they don't even have a feature to allow you to do it.

When I asked to cancel their sales guy called me and argued with me on how we must have been confused and literally argued with me for 20 minutes about why we want to cancel. They are very unprofessional and their sales team has a disconnect with their tech team.

Company: InfusionSoft, Infusionsoft.com
Country: USA
Site: www.infusionsoft.com

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