PayPal
Two refund claims denied by automated review, no protection

I reported and escalated two claims to PayPal.

The first was a purchase through eBay from a company called GearXS.com. I ordered a router, and it came defective. I called the company multiple times and finally got a shipping label and filed for a refund. They took three weeks to actually get me the shipping label, and then 6 weeks after that I got the exact same router back in the mail. I submitted bad feedback on eBay, and they sent me an email saying they were going to send me another shipping label and that it was an error. Now, 2 months later, I still have not seen the shipping label. GearXS.com could not care less, because it has now been too long, and PayPal refuses to protect me even though I did what they recommend, "resolving the problem directly with the seller/buyer." My escalated claim for a full refund from PayPal was flat out denied electronically. It was not even looked at by a real person.

The second was a site called lock-unlock.com for unlocking a phone. They are basically an off-shore setup to steal money in order to tell you information you can find in a "how-to unlock a phone" article or anywhere else. I saw PayPal for the payment and figured I was backed by the ability to get my money back. It turns out PayPal will not refund me for this purchase either. I escalated a claim, and it was flat out denied as well (also electronically, with no person even having to look at it). I also sent an email to the website's contact, and it has been a month with no response. I am sure my money has already been spent in another country.

After both of these cases, and after reviewing PayPal's policy and its "guarantees" on how it "protects the buyer," I sent an email asking flat out, "When do you actually protect me? Any time I actually need your help, you are not there for me." It has been a month since I sent that email to PayPal, and I have not gotten anything from them either.

PayPal protecting the buyer? False.

You can forget about PayPal protecting you, because in the end all it is really about for them is the 3% commission they make off of people buying and selling through them.

Company: PayPal
Country: USA
Site: www.paypal.com

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