Home Depot
Damaged Kitchen Cabinets and Credit Card Dispute Reversed

I am writing in regard to Home Depot and their credit card service. We purchased kitchen cabinets and an appliance. Once we received the cabinets, they were damaged, not stained, and different colors. Every time they replace them, there is something wrong. Now they will not take them back.

We spoke to Customer Care 1 and 2, and it is getting worse. They took the charges off our account because we had disputed them, and now they have put them back on. This is an ongoing problem. No one from Home Depot nor the credit card company will resolve this. Any other credit card company would protect the customer if they have damaged goods. This has been going on since November.

We also had Consumer Affairs involved, and they were at a loss but agreed the cabinets are damaged and not acceptable. Now we have to pay for an attorney to resolve this.

I wish you could put this on TV to make anyone who buys from Home Depot and gets a credit card aware that if your products are damaged, you are stuck with them and have to pay for them no matter what.

Company: Home Depot
Country: USA
Site: homedepot.com

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