Best Buy
Awful service

I bought a 50 samsung TV from best buy roseville, ca in November. I was talked into extended warranty (covers 24 months). My TV got green screen 18 months after I purchased it. I called best buy warranty department oct3 and was told they would send out technician this took 1 week. The technician said I needed new digital card and said he would order, it would take 3 to 4 days. 2 Weeks pass, no phone call. When I called to inquire I am informed that card was never ordered and ticket was closed. Setup another appointment for another tech to come out.

He too says need digital card and says he will order. 2 Weeks pass. I call to get update and I am told he did not order part. 2 More weeks pass to escalate issue. Supervisor finally orders part. 2 More weeks pass. Part finally ships and I receive at my house. Now it is December. Tech comes to install. Tv works for 3 days and then I get green screen again. I escalate to manager. (You cannot ever get a last name and they never let you go higher than manager). Manager says they will have local repair company come investigate. 1 More week passes. This company does not call me because they don't support samsung! I call best buy customer service again. I am given the name of pro tech in roseville, california. This guy comes out and says best buy does this all the time and he gets a lot of business from them. He said there techs are not experienced. He takes part number of TV and says he will talk to samsung and let me know. 1 Week passes and I call him. He says samsung cannot find my TV model and to give him more numbers off back of TV. I do this. He then orders part.

Last Saturday January 7 he comes out and says part samsung sent is not same part number is device in TV. He says he has to order another part and really does not know what is wrong with TV. From oct 3 to today January 10 my TV still does not work!

Company: Best Buy
Country: USA
Site: bestbuy.com

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