Ooma
Voice over i bill

Anonymous 96824
08-02-2009
18

I went to Costco and Purchased an Ooma Free home phone service (voip)

The system costs $200.00 dollars. When I tried to register the product the company requires a credit card to activate the system with a new phone number. The agreement forces the user to buy a premium service.

I Called the company to protest the charges of $10.00 monthly fee for a premium service that i do not need. They were not able to help me. They claim that they use the credit info for address verification, but instead they do make you agree to a $10.00 fee for the premium service.

I have spent over 3 hours trying to get a live person on the phone just to be told that my system will not work if i do not use a credit card.

I trust that Costco will act properly by returning my moneys and taking this system of the shelves!

Carlos
miami, Florida
U.S.A.