Fashion Bug
Credit card charges for premium service, will not remove charge

I have a Fashion Bug Credit Card. My card had a zero balance.

In October I received a bill for $25 as a fee for Premium card service. Since I do not use my card and do not need or desire "Premium" service I did not plan to pay the $25. This month I received my bill with the $25 fee and a $20 late fee.

I called the number on my bill and through the automated service I closed my account. I then called and spoke to a human representative and explained that I did not request premium service and did not need it and wanted the fee removed.

"Rolinda" informed me that my account was closed. I informed her that I knew that - I had just done it! I told her what I just typed above. Her reply was "Your account is closed. You have to pay for the "premium" service on your card." She then removed the $20 late charge and told me to have a nice day.

I do not believe it should be legal to charge a fee for a service I am not using. Now I do believe that should I make a purchase with my card, then apply the fee. Until then I should not have to pay it and especially not now that I have closed my account.

Company: Fashion Bug
Country: USA
State: Kentucky
City: Louisville
Phone: 7066442194
Site: fashionbug.com

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