Ooma
Bait and Bill

I purchased an Ooma system three years back. When I purchased the $250 ooma box and paid the $50 to port my number I had already commited myself to this service. If I was aware of the future of Ooma's practices I would have never signed up. I would have gone with. I was promised "Free" phone service. My friends have had it for years and they have not paid one bill for anything since they signed up. Well one year into service, I was sent an email demanding that I pay $11.28 in taxes for the year! Well that does'nt sound like free to me. I asked my friend. He did not recieve the same email.

So I just paid it! No big deal $11.28. Well then here comes the 3rd year. They sent me an email demanding $3.78 monthly for taxes and some sort of fee's. Well same story, my friend gets no bill for this. I wait and the next thing I know my phone service is disconnected. I contact Ooma in question. I ask them about the taxes and fee's. He says you must pay them! I stipulated this was not the case when I purchased your service and was assured "NO FEE'S". Well he had no answer for me.

I said alright since I have already invested $300 into your service send me a bill monthly and I will pay it. "Sorry Sir Ooma only can and will deduct your monthly fee's from a Debit or Credit Card". Well I don't want that! I asked him, "What if I don't have a C.C. Or debit card?" "Sorry sir there is no other option or choice". So here I am without a home phone, paid $300 to have this service and now held hostage by Ooma to pay these taxes and fees. I already pay taxes thru my internet provider... My complaints fell upon deaf ears.

When I requested to speak to management they were unavailable. I complained also via Email and it stipulates if you want a call back please provide a number to reach you at. Well the call never came. So now I am getting billed monthly for something when I signed up for was stipulated as FREE. Currently Magic jack charges $20 a year for there service, which is just like Ooma. How is it there taxes and fee's are cheaper? If I could do it over I would never have signed up for Ooma. The system gets you busy signals.

At times I am unable to make outgoing calls without a busy signal. I believe Ooma's practices to be of a "Bait and Bill" technique. Once my Ooma box dies, I will promptly port my number to another service. I have already filed a compalint to the FCC about this and think the public should be aware of there practices.in the meantime, Ooma deducts $3.78 a month from my account. The only Decuction! You have no choice. So if you don't have a Credit card of debit card you will not be able to have Ooma service.

Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.

Company: Ooma
Country: USA
State: California

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