Southwest Auctions And Icollector
Sent $700 worth of gold coins unsecured through the mail and stated it is not there responsibility they went missing

Hi,
I joined a online auction site called icollector about 8 weeks ago. I bought 2 U. S 1/4oz gold eagles for just over $700 Australian from southwest auctions wich was being hosted by icollector.

After 4 more weeks had elapsed I recieved a email from the USPS stating that a parcel had been left and will be shiped to me. The parcel arrived 5 days later directly in my mailbox not requiring a signiture and when I opened it the coins were missing, thats when I noticed that the parcel had been cut open and taped back together.

I contaced southwest auction to tell them of what happened and to ask why they did not send them secure. They replyed that it was not there responsibility once the coins left the U. S and I Quote, how do we know you did not recieve the coins, unquote.in other words they are calling me a liar and a thief.

I responded by telling them that is was there responsibilty to ensure the sold items we delivered to the customer. Again there response was it is not our responsibility.

I contacted icollector next, they are the site that hosted the auction and they just ignored my emails. But they had gladly taken a 15% commision from my sale.

I'm at my wits end, I am only a small time collector with limited funds and the amount I spent on those coins set me back a couple of years worth of collecting.

Because I'm in Australia I am limited to what actions I can take.

Allan
Roxburgh Park
Australia

Company: Southwest Auctions And Icollector
Country: USA
Site: icollector.com

  <     >