AK Mac Store
Ak macstore absolutely horrible customer service... Do not go here!

I bought my computer Janurary. Within 2-3 weeks, it stopped charging. Took it in for service, their service dept. Kept it ~3 weeks. At this time I asked for my money back, I was told that it was outside the 30 day refund time. I told him that's not right because they've had my computer since ~day 14, to which I was told "sorry about that, rules are rules." Received the computer back, within 24 hours it stopped working AGAIN.

Took it back to the AK Mac Store to have fixed, another week goes by. Get the computer back, and within a few days IT BREAKS AGAIN! By this point I just want my money back. Every time I went into the store and asked to speak with a manager, I was told "he's not here." When I asked "well, when will he be here." I got "I don't know" every time. When I asked to speak with the owner, I was told that they couldn't get a hold of him because "we don't have his number."

Over the next couple days, I literally had to fight with both this store, and Apple's corporate to get a replacement. And the only reason I was offered a replacement was because I sent representatives in for me. The manager of the store guaranteed the machine to work... I heard him say this over the phone! I had the replacement for less than 3 months, and the same problem happens (logic board). I

Nstead of taking it back to the AK Mac Store, I took it to Apple Shadyside in Pittsburgh, PA and was taken care of a hundred times better than I had in AK. I called the AK Mac Store and demanded to speak to the owner, was told he wasn't there and, again, that "they didn't have his number." but he would "e-mail him."... This is where it gets good...

The owner calls me, to which I tell him that the computer was replaced in Pittsburgh, again, and that I had filed a complaint with the BBB because of all the problems I've had with both the computer, and the business. He told me that "I had no right to file a complaint" and "who do you think you are?" Then gives me a sob story that "all you're trying to do is badmouth a local business, and trash them."

I told him that's ridiculous, and that when someone spends $1300 (not including the "applecare" warranty) on a computer, they expect it to work. He said that he didn't make the computer, I responded I understand this, but that his business sold me the computer, so this issue was still in his hands. He then tells me that the AK Mac Store is "all about customer service." to which I responded "no, you're all about customer money."

He then said "well, I don't care because I didn't make the computer." I then said "I find it ridiculous to spend this much on a computer to have to have it f*ing fixed, and replaced twice." To which he responded "No, This is f*ing ridiculous, YOU'RE F*ing ridiculous, and you know, F* you" and then hangs up on me.

To have the owner of a business, who minutes earlier bragged about how much his company is "all about customer service, " to literally sit on the phone and cuss someone out, over a very valid reason (no one should have to spend $1300 on a brand new computer, to have to take it in to be serviced because its malfunctioning 4 times, AND have the computer REPLACED TWICE within the first 6 months of owning it.), is absolutely appalling, disgusting, and uncalled for.

Is less than 2 blocks down the street. Save yourself the time, the trouble, and the heartache, and PLEASE go to if you ever plan on buying an Apple!!! These people are not worth the time or heartache they will put you through if you buy from them.

Jennifer
Anchorage, Alaska
U.S.A.

Company: AK Mac Store
Country: USA
State: Alaska
City: Anchorage
Address: 1231 E. Dimond Blvd
Phone: 9072727697

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