Hewlett Packard
Pavilion Dv5 Warranty Repair Stalled for Customer Based in Afghanistan

I bought a HP Pavilion Dv5 on October. Which I still have warranty on it.

Now I encounter a hardware problem on which I reported to HP, But they been bouncing e-mails with me to do so many things on which I did and the wore of all is that I work on a Military base on Afghanistan. We are on a war zone...

I keep telling them to gave me an address where to send my laptop and I will pay for the shipping also a return pre paid package so they can send it back to me.

Keep getting e-mails from different technicians and they all are telling me to do almost the same thing over an over. Each e-mail has included a ticket number on which is the same on all of them, that's means that all the technicians knows what's my problem is. The wore of all, probably they spec every customer to know as well as a technician.

Every time I ask them a question on my e-mails, they never answered them. What they do is keep apologizing for the trouble I been having and that they will take ownership of the situation and that they will warranty my satisfaction.

Company: Hewlett Packard
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501

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