AscendTech, Inc
Computer supplier to avoid

To be fair, AscendTech appears to have more happy customers than unhappy and every business can have an off day. It is just that my day with AscendTech was soooo off there's no way to measure or categorize it other than poor customer service.

Issue 1: $939.61 purchase included extra $49.99 fee for 'urgent' assembly to receive AscendTech's computer more quickly. However due to damage, AscendTech never successfully fulfilled the order.

Issue 2: Computer arrived damaged, bent and would not function.

Issue 3: Keyboard was shipped unwrapped with flip-out feet (under side) open and cord unsecured. Due to this poor packaging by AscendTech, the keyboard would not light up, one foot was broken / missing, and the finish was badly scratched (photos available).

Issue 4: AscendTech filled shipping container with trash (photos available) and explained this as "I have never seen one ship like that before. I know we have a new man in shipping. But that is going too far."

Issue 5: AscendTech emailed FOUR times stating they had contacted UPS on 4/9 to pick up the damaged computer. However, UPS states AscendTech called 4/13 at 4:00 PM with pick up to follow within 24 hours, which it finally was.

Company: AscendTech, Inc
Country: USA
State: Ohio
City: Willoughby
Address: 4772 East 355th. St
Phone: 8663400111

  <     >