NonPublished
Has rude customer service

NonPublished Inc has shown a total disregard in how its employees treat the customers. Please read the following enchange and note the grammer and rude behavior in the responses from the company rep.
On Fri, 4/17/09, MSBaldwin43@aol.com wrote
Subject: Fees To: reports@nonpublished.com Date: Friday, April 17, 8:16 PM I paid for a subscription to this service but didn't realize that every transaction would involve another fee. I do think the fee is too high to verify a phone number. I am just trying to verify a number I have matches the address of my brother in law. I am a Senior Citizen on fixed income and even $12 for this information is costly. I think I was mislead when I subscribed paying upfront for the service. Sue Baldwin response: Read our web site www.NonPublished.com click on services Click on service agreement We pay for each search conducted from the Phone company as you search, if you want an out of database phone search subscription site where you pay a flat rate and search all the crap you want we can provide you a list of many. If you want up to date information from the data you request it then are at the right place. Date: Friday, April 17, 8:50 PM I have been trying to use the_FREE SEARCH - Cell Phone or Home Phone (I copy the image letters and number exactly but it keeps telling me they are in error. I have copied them at least five times. It will not accept my input. How can obtain the information I want? Sue I cannot see your images, what is the phone number? We debited your account for the $12 searchyou can run this search 24/7 with instant results. To: reports@nonpublished.com

You were typing in O for 0 more than likely. We have to add this human detector to keep other web sites from scripting in and running our free search at 5000 request a day. Thanks Support This search left your account with a negative balance of -$7 dollars so when you get ready to use the system again and deposit credits, keep in mind the negative amount. We have to pay for each search - in this case the carrier receives half of our $12 to provide up to the minute results. Subject: Re: member number 32625 problems getting resultsTo: reports@nonpublished.com Date: Saturday, April 18, 7:07 AM How could that be? I used the link at the top of the page for a free search. I had trouble getting results because none of the images I needed to copy allowed me access. I was told that maybe it was because I used an O instead of a 0. However, some of the images had no zero or letter O. So, that wouldn't explain it. One of your people gave me the information I was seeking. However, the information I sought was from a free search.
FREE SEARCH - Cell Phone or Home Phone? The Free carrier search was in the top part of the message, LATAname HOUSTON TX

If you didn't want to know who's phone number this was then what was the free search going to help you with. The $12 search gave you his name and address. What did you want just the carrier above? Do you have a problem with the results? There is no free lunch, if you only wanted the free carrier look up, you can do that anytime yourself. If you did not want the persons name and address we will refund your $12 search we paid $8 from the phone company for and you can self manage your account. You ask for help and we helped you. If you want free look-ups - try some of these folks
FREE REVERSE PHONE LOOK UP - Free People Search?
There is not anything FREE for looking up Cell Phone Numbers that is worth your time and money! You would have found them already on the Internet. Don't waste your money on these $39 flat fee sites or FREE sites that provide no results and just waste precious time. Try these sites if you want to waste some more time and Buyer Beware From:
Subject: Re: member number 32625 problems getting results
To: reports@nonpublished.com Date: Saturday, April 18, 8:41 AM

Please give me the name of your parent company and its location. Still didn't respond to my request. I asked for the Name of your Company headquarters and its location. If you choose not to respond to this, I will just copy the letters and send it to Consumer Rip Offs. Your responses have been rude and inconsiderate especially in the first letter where you used the word "Crap". I am sure the public will be interested to read this. I got the information from another site where I didn't have to pay to subscribe but only paid $12 as a one time charge for 24 hours use. There was no subscription fee to do this.

Susieb
Godfrey, Illinois
U.S.A.

Company: NonPublished
Country: USA
Site: www.nonpublished.com

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