Sirius
Two Hour Support Call About Player Not Launching
- 03-23-2009
- 6
The customer service at Sirius sucks. Although I have had little trouble over my 2 yr subscription, this mornings 1 1/2 hr call (so far) is a nightmare.
- sirius site opens ok, player won't launch however
-called rep who promptly told me to reboot (what a crock)
-on hold 15min
-asked for a supervisor
-on hold 20 min, then Laura in billing dept picks up my call... Huh? Wtf?
-called back, got Rafeal. How lucky am I?
-told the server is slow do to customer line quality upgrades, how come the first guy didn't know that? (it was probably the same guy anyway)
-asked again for a supervisor on hold again forever, been 25 minutes already.
-ACD on hold timer just keeps getting reset by someone. Another 15 min
-called back main help line. Another 15min or more, I've lost track. Now I'm just waiting.
-got Judith this time, how lucky am I? I finally get Frances the supervisor, who promptly apologizes and gives me a $3.00 credit. It has now been over 2 hrs
-the people chiming in who say there's no customer service issue at Sirius need to stop playing on the adult sites, and go back to "my space"
Company: Sirius
Country: USA