Sirius
Customer service

The customer service at Sirius sucks. Although i have had little trouble over my 2 yr subscription, this mornings 1 1/2 hr call (so far) is a nightmare.

- sirius site opens ok, player wont launch however

-called rep who promtly told me to reboot (what a crock)

-on hold 15min

-asked for a supervisor

-on hold 20 min, then Laura in billing dept picks up my call... Huh? Wtf?

-called back, got Rafeal. How lucky am i?

-told the server is slow do to customer line quality upgrades, how come the first guy didn't know that? (it was probably the same guy anyway)

-asked again for a supervisor on hold again forever, been 25 minutes already.

-ACD on hold timer just keeps getting reset by someone. Another 15 min

-called back main help line. Another 15min or more, i've lost track. Now i'm just waiting.

-got Judith this time, how lucky am i? I finally get Frances the supervisor, who promptly apologizes and gives me a $3.00 credit. It has now been over 2 hrs

-the people chiming in who say theres no customer service issue at Sirius need to stop playing on the adult sites, and go back to "my space"

Company: Sirius
Country: USA

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