COX Communications
Fraudulent charges

After an interior update for their support, I had been made OFFLINE for that most part, for over per week. I really could not deliver something more than 256 bytes in dimensions. It did not matter if it had been e-mail, a article on the web via a site, etc. I approached their support division and offered them comprehensive info. They figured I required a technology to go to me.in those days and all following occasions they didn't inform me I'd be billed to get a support phone. The technology turned up, and I told him by what I discovered, that I - can search the web, actually get e-mail, but when I attempt to deliver something (a box for instance) more than 256 bytes I am disconnected. He connected his notebook, when almonds about the keyboard, and all a quick I'd an association. He was actually happy to exhibit that in my experience, again on his notebook. I had been mystified. He explained my cable device was incompatible or melted. I inquired if he'd a cable computer I really could get and COX might cost me the rent charge. He explained no but he might promote me his for $50. I believed which was only a little peculiar and so I said no. While he began to abandon, I observed my cable device was however disconnected and so I questioned him to appear and find out if it had been working today. He explained he was in a rush but I insisted. After RECONNECTING my cable switch, all a quick, I had been ready to mail and post.

Exactly What The technology did not understand is the fact that I tried anything through the week. Biking the gear, actually attempting a buddyis cable computer and calling cox allow it. Same benefits. I went online to find this anomaly and unearthed that their update switched off some locations on some nodes, along with a technology was required to show them back on.

Outcome, Cox billed me a $50 service-fee for that visit and not offered that cash back. I've been battling together about this for nearly annually.

I really donot understand where you can visit get fulfillment for this-but I hope I did so. If anybody can provide me some recommendations I Would undoubtedly would relish it.

The outcome following the visit, the Linksys cable computer I had been employing was functioning good but my throughput was sluggish, and so I DID get purchase a Motorola Search Device and also the throughput was quicker. But... I had been completely traditional, and following the visit, my alleged incompatible device was operating although slowly. They all messed up on some locations, and billed me for this.

And Also The fact they did not acknowledge to it or look after me like a client makes me feel just like I had been completely cheated.

Company: COX Communications
Country: USA
State: Arizona
City: Phoenix
Site: cox.com

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