Verizon FIOS
Fiber Line Installed Without Consent After Told No Installation Required

I received mailers regarding Verizon Fios "bundling" of home phone, internet and television. In mid January I responded to a flier by calling 888-631-8087 and spoke with a woman in a recorded conversation. I asked for phone/internet and no tv. I specifically asked this woman what installation was required and was told none. She then proceeded to tell me that my installation date was Feb 12. I again asked what installation was required and was told none. The "installation" date was just the date of my new billing. A few days later I came home to find a fiber optic line attached to my home without my knowledge or consent. I contacted Verizon at the same number and was advised the information I had been given originally was incorrect. The installation is a new fiber optic cable, a new phone box which has to be plugged into a specific type of outlet, new wireless router installation in my home, wires run to the phone line in my home and installation of software on my computer. This was NOT what I had been told and not what I was interested in doing. I asked to cancel my order and was transferred to another dept. The woman there would not cancel my order. I asked her to cancel it at least 5 times. Then she said "okay I have cancelled it".

A few days later I go outside to find yellow paint on my driveway and red paint in my yard where someone from Verizon has come and marked out where the lines/cables are. This was also done without my permission or consent. I have now had items attached to my home and had my property vandalized by Verizon.

I called again and this time spoke with Jody (male) in the Verizon Fios Elite Team in Tampa Fl call center, after waiting on hold for more than 45 minutes. Jody also would not cancel my order. He instead wanted to have a field supervisor come to my home and speak with me directly. Jody told me that Field Supervisor James Clinestuper was going to come to my home Friday Feb 13th after 2pm to discuss the situation. Jody also told me that our installation for Feb 12 had been cancelled and we would receive no more phone calls from Verizon.

On Wednesday Feb 11 Verizon called to verify our installation appointment for Feb 12th. We read them the riot act and they understood that we were NOT having an installation on the 12th and that if anyone from Verizon came onto our property again without us being physically present and without our specific consent there were going to be real problems. Friday Feb 13th we get a call from someone with Verizon wanting to re-schedule our installation. Friday Feb 13 we are supposed to have the Field Supervisor at our home. He never shows up, never calls. Jody at the call center had told me that he personally would follow up with me on Monday the 16th at my cell number which I gave him. He has not contacted me. I am still trying to get my order cancelled and get the fiber optic cable removed from my home.

Now, I might be an idiot for not realizing the installation, but I did ask. Twice!!

Company: Verizon FIOS
Country: USA
State: Oregon
City: Portland

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