Aircanopy - Skybeam
Make you replace everything before coming out & find out it WAS THEIR EQUIPTMENT

I was receiving intermentant service on the internet and contacted Tech Support. I 1st got level 1 tech support, that ran me through all the steps I already preformed. I remebered from previous troubles. Then I was given level 2 support.

I was told everything checked out fine and my router needed to be replaced. I tried directly to the computer and still had the same problem. I asked for a service call and was told my equiptment tested fine. I did replaced the router and still had the same trouble. The next call I had to start with level 1 again because they closed my ticket. Now at level 2, I was told it was my surge protector.

I told them that wasn't the problem because I had the same problem on my laptop. They said the dats goes through the surge protector before transmitting from the router. I plugged directly into the wall (no surge protector) and still had the same problem. They insisted and like a fool I replaced the surge protector. No help. I told them I thought the trouble was in the dish or power supply. Still no service call.

3rd fiasco. I was told it was a virus and I would need to erase everything and reload. This worked fine on the PC but the laptop said no particians. The PC still had the same troulble. They had me replace the data cords. They still insisted it was a virus after I told them to come get their equiptment or fix it. I agreed to bring the computers to debug them and tune them up.

I was told it was a 50/50 chance I needed a new hard drive on the laptop. I replaced it and had the PC tuned up. They waved the expedite charge and sent me home with the laptop. Same problem. Called and told them it couldn't be my equiptment, everything had been replaced and still same problem.

Now they have the guts to say it's probably the browser. This is a freebie so I download the one they suggest and I still had the same problem. They finally relent and send a tech out. He said although the equiptment test OK that it could be the radio. He replaced it and my service worked fine and was at a minimum 4 times faster than when the trouble started.

I return for the 3rd time to their office and picked up my PC. Another $54.07 down the drain. I ask to speak to the guy that had fixed the equiptment to see about some reimbursement. He was out to lunch (boy is he). When he didn't call back, I called Tech support who made out another ticket just to put me on voice mail. I waited all day, weekend, until lunch Monday and finally called and asked for the corporate number.

After finding out why I wanted it, she said she would try to find it. She then came back and said the long lost repairman would speak to me. He kept arguing that they didn't do anything wrong and refused a credit on my bill. He refused to give me the number. He said I HAD to talk to his manager. We went through and through everything and the manager tries to tell me it could have been multiple issues, not just their equiptment.

I tried several times to make the issues clear and he kept going back to other problems in the past (with this company, there's a few). I told him I was dealing with the issue from Jan. 25th to Febuary 6th. He kept insisting he couldn't find anything wrong that would warrant anything. He said he would research it and see if he could give me a refund for the service from the 25th to the 7th. He is suppose to call me back.

Company: Aircanopy - Skybeam
Country: USA
State: Texas
City: Midlothian
Address: 3261 FM 663, Suite D
Phone: 8664113278

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