Verizon FIOS
Billing

This was filed with the PA Attorney General's office

During the month of June I used Verizon FIOS for TV and telephone service.in that time I received a two year contract from Verizon that I was required to sign and return within thirty days in order to get the promotional rate. Because I was not satisfied with the quality and level of customer service, I chose not to sign the contract and switched my TV and telephone service to Comcast on 6/29. I notified Verizon of my decision via the customer service number and they instructed me that I would no longer be a customer after 6/30. On 7/1 I contacted Verizon and a representative picked up all Verizon equipment.

I paid the bill for June. On or about July 7 I received a bill for service from July 7 to August 6 for $82.50. I promptly contacted customer service because I was no longer a Verizon customer during that time. I was informed by a man named Eddie that the bill was sent in error and to disregard. He stated I would receive an invoice with a $19.59 credit, which was sent about a week later.

In August I received an invoice dated 8/7 that included the charge for $82.50 and an early termination fee of $119.00. Because I did not sign the contract and transferred my services to another provider within thirty days, I am not responsible for the early termination fee and I was not a Verizon customer during the time in which I was billed. I sent copies of my last bill that was paid in full, a copy of credit invoice that stated FINAL BILL on the bottom, and a copy of the bill dated 8/7 with a brief explanation to the Correspondance Address listed on the bill as

PO Box 9002

Annapolis, MD 21401-9002

I requested they corrected their billing system and respond when this was resolved.

In September I again received the same bill. I then resent the exact correspondence I sent the previous month with a copy of the bill dated 9/7 and the request to please promptly correct the billing system to the billing address listed as

PO Box 9688

Mission Hills, CA 91346-9688

In October I received the same bill so I began calling the customer service number 1-888-553-1555. On October 20 at 10:01AM I spoke with Christy who told me that I have no outstanding balance. According to their system, my account had a zero balance. After explaining that I continue to receive the same bill for three months I was given the FIOS Direct number at 1-888-438-3467 where I spoke with Terrence who again confirmed I had a zero balance. He then gave me the number to the Billing department at 1-800-464-0820 where I was connected to Jeff who put me on hold and then transferred me to Connie. She transferred me to Financial Services because she stated they did not know why I was being sent a paper bill when I had no balance. I spoke with Iesha in the Financial Services department. After explaining the situation, she confirmed she did see a charge of $176.59 on my account and then asked “How do you want to pay.” At this point I asked for a supervisor and was told she had none. I asked for whatever department handled these issues and was given none. I repeatedly asked for a phone number, mailing address or some mode of contact to get this resolved and was told there was none. All she could do was process my payment. I stated I would not pay for services I did not receive. I asked her to please note that on my account and to have someone contact me. The call finally terminated at 10:47AM

On February 4 I received a notice from NCO Financial Systems, Inc. For a past due balance of $176.59 that lists Verizon as the creditor. As a direct result of Verizon’s intentional failure to act, I was denied credit on February 2

I require this negative mark be removed immediately from all 3 credit bureaus. A statement needs to be sent to TD Bank from Verizon and NCO that I do not have any outstanding balance and this was completely the error of Verizon and NCO. I also need to be reimbursed for the 4 hours I spent writing letters, making phone calls and filing this complaint. My hourly rate is $65, which makes the total $260. I cannot even estimate what this bogus negative mark on my credit has done to me in the long term.

Company: Verizon FIOS
Country: USA
State: Pennsylvania

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