Charter Communications, Charter
The worst internet provider! Horrible customer service! Deceptive!

This company should not be allowed to provide internet service. They have horrible customer service, and the technicians (once you can actually get one out) dont know a phillips screw driver from a ballpoint pen.

My situation... I have had problems with them since day one. Everytime you call you get some robot tech diagnostic, which leads you to be frustrated and have no real answers to your problem. Once you get a real person, they tell you what to do... From a book. They DO NOT know what they are doing. Its the same everytime... Reset your modem... Oh that didnt work? Ill set up a time to get a tech out... Next month.

Once i got a tech out, they said that my wireless router was causing the problem not their product... Its a new router that is made for vista!!! Morons... I never met a more incompetent repairmen in my life

The services are overpriced, and when you have a question you have to wait 3 hours on the phone for a live rep. The services are unrealiable... I always have to reset my modem at least once a day.

I hate the service as you can tell, but guess what? You cant cancel it. I have put in many requests but to no prevail. I would rather have Tycon dialup back then this unreliable "High Speed" which on a good day isnt much better then dialup. I have the top teer "High Speed" and would rather spend the money on toilet paper since all im doing is flushing it down the drain any way.

Company: Charter Communications, Charter
Country: USA
State: Montana
City: St. Louis
Address: 12405 Powerscourt Dr., Ste. 100
Phone: 3149650555

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