Dell Small Business
Small Business Support Refused to Honor Warranty After 1.5 Hour Hold

I called Dell's Small Business Support customer service number 800 456 3355 and after being on hold for 1.5 hours, I was told by Rowell Tangco to pretty much go screw myself. I can't begin to say how rude he was. I should have listened to everyone who said not to buy a Dell. I was going to purchase Dell's for the whole company but after speaking with him I changed my mind. And all after one system. Rowell Tangco accused me of falsifying information and lying, while I simply wanted Dell to either replace defective and broken laptop or provide a refund per their warranty. Rowell Tangco is the epitome of a poor customer service rep and is a typical example of the poor type of customer service Dell is supplying these days. If you would like to contact Rowell Tangco and ask him why he does not care about the clients he services or his job his email address is: rowell_tangco@dell.com

Company: Dell Small Business
Country: USA
State: Texas
City: Round Rock
Address: 1 Dell Way
Phone: 8004563355

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