LL Bean
Confirmed Order Cancelled

Imagine going to the store, carefulling shopping and choosing the perfect Christmas gifts, going to the checkout line and paying for the gifts. Imagine you had a gift card or special credit or discount card that you applied to the purchase. They place the items in the bag and give you the receipt. You get in your car and go home. You get home and are ready to wrap the gifts, you look in the bag and they are not there! You talk to the store and find out that they were cancelled, and that they have credited you card. This is what happened to me with LL Bean. I had purchased the items online, completed checkout, gotten confirmation that the items were in stock and would ship in 3-5 days. Then I found out that the items were never shipped but were cancelled. You go back to the 'store' and the perfect Christmas gifts are not available - but they were in my bag - I paid for them! We are very sorry, about this. Okay, I am back at the store (still thinking they are reasonable store) and choose other Christmas gifts (nice ones, but not the perfect gifts). I found out that my coupons / gift cards are not available - they have to be re-issued, thus the discounts I had are not available for this purchase. I discuss this with the store but find out that the don't have a complaint department - I can talk to the clerk about my missing items and missing discount but they don't have a person that can discuss this with you specifically. What kind of store is this? Top rated internet store who's philosophy of customer service of 100% satisfaction does not have a path or method for obtaining satisfaction - I can return the items that I did not get for instance - so I can't be unsatisfied! Go figure. At least with brick and motar stores when you walk out of the store with an item, at least it won't disappear out of your bag. And at least you can go back and complain to a manager. I have no recourse other than to warn you my good reader to beware of the risks with even the 'best' of the internet stores.

Company: LL Bean
Country: USA
State: Maine
City: Freeport
Phone: 2075523028

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