AOL Long Distance
Breaks promises, steals your money

I guess the lesson we all need to learn is "Get it in writing!" There are just so few businesses and so few people out there who are honorable and can be taken at their word.

Add AOL Long Distance to the list of dishonorable.

Recently a representative from this company called my home and offered us 500 free minutes when we signed up. Without having the agreement put down on paper and mailed to us, we foolishly accepted the offer. When our bill arrived, we found we had not received any free minutes. We contacted another represented who denied that any such offer had ever been made. We cancelled the service and several weeks later were surprised to see that money had been automatically withdrawn from our account to pay charges on our "free" minutes.

When we contacted yet another representative, we were told that the 500 free minute deal did exist but only after they were earned by so many paid minutes.

Long story-short: An agreement was made by one rep, denied by another, and the company refuses to make good on promises made by it's people. It's only $30, it wont kill us but AOL Long Distance treated us like we were trying to rip them off. I hope the $30 goes a long way to helping them out. We will recoup our money by cancelling our AOL internet service and advising anyone who will listen on what to expect from this dishonorable company.

Company: AOL Long Distance
Country: USA
State: Nationwide

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