Aol
Ripoff phone cramming

I received a post card addressed to "AOL Customer" at my home address. It was welcoming me to AOL and contained the following paragraph: "This notice confirms that following your free trial, you have elected to have your monthly AOL Service charged to the phone number for this address. If you would like to change to another method, please visit AOL Keyword: Billing"

I absolutely DID NOT sign up for AOL, free trial or otherwise. If you don't have a membership, (which I do not), you can't go to Keyword anything. When I called the number on the card, they said I would have to speak to someone to cancel my membership (that I didn't have) and proceeded to put me on hold, with a recording that said hold time was 10 mins.

Wouldn't you think that if I signed up for membership, my name on the card would be something other that "AOL Customer"? The rep. Said that someone in my household had to sign up, or this couldn't have happened, yet they couldn't tell me a membership name or screen name.

I am absolutely positive that no one in my household did this, we are quite satified with our cable modem ISP. AOL has really hit bottom.

Company: Aol
Country: USA
Site: aol.com

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