AT&T
(Lack of) Customer Service

The technical support customer service for DSL subscribers is confusing and inefficient and AT&T's employees are poorly trained.

My father called for help with his DSL service this morning, 10/22/08, and was transferred (no joke) to SIX different phone numbers, some of them twice, and nobody could help him.

Here the numbers he was given during his more than two hours on the phone:

800-288 (was referred to this twice)

800-222-0300

800-210-9377

866-211-9266

866-596-8455 (was referred to this twice)

800-400-1447

They seriously need to do an audit of their Customer Service department/s and streamline their technical support process. This is pathetic. My father will soon be canceling his service and subscribing to Time Warner cable internet.

Company: AT&T
Country: USA
State: California

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