Ascentive
Misrepresent software costs
- 01-24-2003
- 10
The Ascentive company markets a software called ActiveSpeed which is supposed to increase your Internet Speed by as much as 300%.
The company features a "FREE" 30-day trial period, however, they force you to pay for it up front with a credit card.
The software did not increase my Internet speed by even 3%. I requested they cancel membership on the 30th day, and was told it was too late. The emails I received from Ascentive were ridiculously unprofessional, arrogant, and uninformative. It took several attempts before the finally referred me to a completely separate webpage where they had all the fine print.
I reported them to the Better Business Bureau (I would highly recommend everyone do that) and they were forced to respond professionally. However, they still refuse to refund the $39.95 for their worthless software.
Company: Ascentive
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 201 Spring Garden St Suite 400