HughesNet
No service

I apllied for Hughesnet in May. I called for rebate info in June. I did not call for service because I had not checked the service or tried to use the service. When the installer hooked it up, he asked me to sign and told me that everything was working. I saw the computer was online (but it wasen't) so I signed and he left. I was in the process of building a house, so checking for internet was not the first thing on my list of things to do. Later around the middle of July I checked it and it didnot work. I first tried to call Belkin, the Router company, They directed me to Hughesnet. I also called the installer, who directed me to Hughesnet. I called hughesnet and they gave me some instruction on disconnecting it and letting it sit before reconnecting it back up. I did this and it didn't help. I didn't call them back right then, because I didn't have time. I called back in August when I really needed the internet service. They said it was the modem and they were sending out another one. Now it is September 15th and I still have no service. Now they say that they cannot credit my account for no service for these months, because I did not call. And there is no telling when I will get service, because the modems are on back order. So I have never had service and still do not. Whats worse is they will only credit my account for 17 days, the time of the last call August 29. I am sending this to Better Business Bureau and to my Lawyer to see what can be done. Thsi is not the end of this. They will not take advantage of consumers in this manner.

Company: HughesNet
Country: USA

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