Hewlett-Packard
Four Hours on Phone and Warranty Service Run-Around

I just spent 4 hours on the phone with multiple HP customer service reps from around the world, they couldn't find my case number then they would transfer me to someone else who also couldn't find it, then I had to go thru the warranty verification procedure several times because they lost my info, then I got cut-off and had to go thru the whole procedure again!

We bought a HP all-in-one laserjet less than a year ago, now it quit sending or receiving faxes, after hours on the phone with tech support I was told we had to pay for shipping to get warranty service, this is a big heavy machine, so we got the nearest service center location. I called them to find out what was needed as proof of warranty, the first thing out of his mouth was questioning me about a lightning strike!

This is our LAST HP product, and we have spent some bucks over the years, Oh, by the way they offered expedited next day exchange for just $79.00. If a company can't stand behind their product, I am
thru with them!

Company: Hewlett-Packard
Country: USA
Address: 3000 Hanover Street
Phone: 6508571501

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