Windstream DSL
Very poor DSL

I began DSL with windstream in May with what I thought to be 1.5 meg. Not so. From May to December I was only receiving LESS than 500k... Sometimes less than a dial up connection. HORRIBLE DISGUSTING AND UNEDUCATED CUSTOMER SERVICE offered me 15 DAYS CREDIT! WHAT??? Come January I called again and spoke with someone in the 'Corporate Office' and she, to her credit, was very understanding and promised to have the problem corrected and that in the meantime she would reduce my plan to the 'LITE' plan of 512k. It was working fine for about 30 days and then again my speed was back to a snails pace and once again I had to make the dreaded phone call to report the problem and once again was told it was a problem within their system. After working fine again for about 3 weeks, I called about another issue - not DSL related - but was persuaded to increase my speed to 1.5meg again. LIKE A FOOL, I listened and did request the change. Since then i have not gotten a speed above 500k. They don't credit my account, and this evening after waiting on the phone for 78 minutes to report the SAME problem, their CSR COULD NOT UNDERSTAND ENGLISH. WHAT??? I'm sickened! I have been dealing with the same issue with Windstream now for 16 months. I will make a final call tomorrow during business hours and HOPEFULLY will be able to speak to a representative in the U.S. And that can understand ENGLISH.in my opinion, WINDSTREAM IS STEALING MY MONEY.

Company: Windstream DSL
Country: USA
State: North Carolina
City: Sanford
Site: windstream.com

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