DirecTV
No service

I signed up for Wildblue Internet with MyBlueDish. They had a "special." Special alright, I ask for the 1.0M. Package. Sales came back with an even better package. This package included DirecTV for just a little more. I agreed to it - later found out the package included the 512kb Internet package. Since I had already agreed to the package I was talked into trying it. It was or was suppose to be approx 15 times faster then Dial-up. After installing it I found Not 512 download but on the average of 300 - 330. Still faster then Dial-up. Then I got a phone call: I was in violation of the so called FAP. An email is to be sent (I read) when a customer gets to 80% of usage. I got no such Email. Was I to monitor it myself? I could and would have but I am a "DirecTV customer. I tried for two days - 3 hours on the phone the 2nd day trying to get set up on "MyAccount at Wildblue" to do just that but what I ended up with was an Account at DirecTV. Now I can order Pay for TV. I have lost track of the time I have spent on the phone with these two companies, they have more phone numbers then I care to try to keep track of. Actually it would do no good any way. I was constantly transferred so I had no idea what the number was. I asked for a number to one of the tech's so I could call make if I got disconnected. His, response "oh, you can't call me directly - If you call back you'll get someone else.” Back to the FAP, if you have the 512kb pack and they cut you back - you are to be cut back to 128kb. (I still do not know when if ever it will be restored to 512kb (300kb.) Well, they cut me back to 11kb then 22kb Download for the first day. I called again and spent 2 to 2 1/2 hours just to be told, It is all done automatically and the problem was on my end.

I have put in a Complaint with BBB. Took away the automatic payments. Depending — may or may not Pay for this Reduced Speed. I just read on here something that is a little disturbing. It was about Google. Also, I think I want some proof of this FAP. I live in Texas and I know there is little they can do If I decide to Not Pay them. Ruin my credit. Bull - Plus NO ONE is going to dupe me and get away without a fight. Silent Majority! Not Me!

Company: DirecTV
Country: USA
State: Colorado

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