Vox Products
Vox Aka, Cameron Willbon, Luis Ortega, Mr. Jackson Vox Products Hard Drive: Bad Drive, Unsatisfactory Service, Negligent Company

Summary: My Vox Products hard drive stopped after a month; Vox returned the drive unfixed after I sent it to them for repair; Vox only responded after I contacted the BBB, and then unsatisfactorily; Vox promised a new RMA and promised to call, neither of which happened; I have been without my backup hard drive for a month and a half, with no end in sight.

I ordered the Vox 750GB 3.5in USB 2.0 & eSATA External Hard Drive on April 1 from Buy.com. The warranty is for one year. The unit stopped functioning around May 23 (less than two months after purchase). When the unit is plugged in to a computer and the power switch is turned on, nothing happens. I emailed a request to Vox for an RMA (Return Merchandise Authorization) to have the unit repaired or replaced. The Vox representative—Luis Ortega—asked me to email a receipt, which I did. Having received authorization, I mailed the unit back on May 30. (I had to pay for shipping.)

When I received the drive back on June 15 it was still broken. I emailed Luis Ortega and Cameron Willbon

At Vox on June 16 and then again on June 18. June 19 I lodged a complaint with the BBB, and emailed Vox with that news, after which I finally received an email (June 19) from Cameron Willbon asking for my phone number, which I promptly sent. On June 26 Cameron Willbon emailed me to say that a new RMA would be forthcoming in "2-3 days." Then on July 1 I received an email from a Mr. Jackson, who told me he would "check with Dan [Department Manager] too [sic] see what's going on." As of today (July 7), I have received no RMA, no phone call, and no follow up email from either Dan or Mr. Jackson.in sum, I have been without my backup external hard drive for a month and a half.

If anyone knows of or is interested in a class action suit, please let me know.

Company: Vox Products
Country: USA
State: California
City: City Of Industry
Address: 17011 Green Dr
Phone: 6265818148

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