Dell
Credit account frozen despite years of loyal purchases

Dear complaint readers-This isn't about a ripoff, it is a report on VERY poor customer service and lack of loyalty on Dell's part. So I ask you to indulge me on this. I would appreciate it.

I am posting this report because I can't talk any sense into the people at Dell and if I wrote a letter to Michael Dell, he probably would never see it.

In the last 5 years I have purchased the following:

3-desktop computers.
3- laptop computers
1-laser printer
1-photo printer
3-inkjets
1-Dell lcd flat screen tv
2-Dell djs
3- dell dittys
printer and laser cartridges

I have had a Dell preferred account with a credit line of $4000.00. I have always paid MORE than the minimum every month and I have paid it off several times over the past few years. I now have a balance of approx.$2100.00. My account is current. However, back in November my account had went 60 days due to my business dropping off, but i got it caught back up quickly, I even called them and told them what was going on and they "noted" the account. I told them, and they agreed that i had always paid on time and always WAY more than the minimum, as I don't particularly like their interest rate or late charges. However, I never complained.

The other day I went online to order a New XPS Laptop with a price of about a $1000.00. I still would have been way below my credit limit. I went to check out and my order was declined. I then called Dell to find out what the problem was and they told me that is was because of the account being late last year. My account was frozen.
They would not listen to reason, and they certainly did not care how long i have been a customer of theirs. So, needless to say I was and still am, PISSED.

What's amusing about this is we read about how bad Dell is hurting for business and they treat a customer like me this way. They need to look at each case individually before just cutting a customer off. Also I have never received notification of the account freeze, I pay my account online, there is nothing on there that says my account is frozen.

There is a lot of complaints like this on here about Dell and they just dont care. Well I can tell you that I will never purchase another thing from Dell again because I have been very loyal to them and they have treated me and others very badly. So I think I'm gonna buy an Apple!!! Good luck dell!!!

Company: Dell
Country: USA
State: Texas
City: Round Rock
Site: dell.com

  <     >