Charter Communications
Customer Service

Charter Communications customer service is horrible! You first have to deal with an automated service, which keeps you on the phone for sometimes hours. Having you (the client) attempt trouble shooting, by rebooting equipment. Then if the problem doesn't get fixed, you can get transferred to an agent who asks you a million questions (telephone number on the account, name, address, last 4 #'s of your social security, and whom are they speaking with); then, they go through the same process the automated service went through, if the problem still doesn't get fixed they schedule a technician to come out. At the end of the call (regardless of what you're calling for) they always want to go through your services and try to sell you something new. As if it isn't bad enough that they keep you on the phone for ever trying to fix a problem with their service or equipment. Who in their right mind would want to add additional services? I already pay over $240/month for the bundle package (cable-internet-phone).

Company: Charter Communications
Country: USA
State: Massachusetts

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