Verizon FIOS
Account Suspended After New Card Payment Failed Despite Confirmation

I experienced suspected card/id theft, got a new card and registered it w / Verizon, got the confirmation of change and telephoned to verify. I was assured that all was well w / the account, but behind the scenes the payment didn't take. I have no problems with the card with other retailers. My acct was suspended in the middle of the work day (I work out of the house). I spent 2 plus hours on the phone w / various Verizon Depts. And lost 1/2 day of work. Fios got turned back on again but now I'm receiving threats about suspension for non payment. I spent another hour on the phone today and have no assurance that it's fixed. Their customer svc, billing and financial area folks can be very RUDE too!!!

Investigation reveals that Verizon billing issues are plentiful/widespread. Avoid Verizon!!!

Company: Verizon FIOS
Country: USA
Site: verizon.com

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