Comcast
Billed for Two Months After Credit Mistaken for Free Month

I have been with Comcast for the past 4 years and their customer service * or lack thereof. I am in the process of finding another cable/internet company in Knoxville, TN but they seem to have a monopoly on the market. During the month of April, I had several problems with my internet service and a tech had to come out several times. The company gave me a 20 credit. When I called in to pay my bill, I was told that I had a negative balance because there was also a 124 credit. I naturally assumed that they gave me a month off for all the hassle. NO WAY!!! I received my bill this month and it has 2 months on it. I have talked to several customer service reps and a manager... Nothing. I was told it was a mistake and that they couldn't let me have a month free because it was warranted. Bs!!!

Company: Comcast
Country: USA
Site: comcast.com

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