One Great Family Website
False advertising and refusal of refund

First, service for $4.95 per month to be billed one year in advance was offered. However, credit card was billed $79.95. FALSE ADVERTISING!!!

Second from 4/6/08 until 4/22/08 this service did not operate properly, continually shutting down. After reporting errors and calling tech support over this time frame, I cancelled my subscription.

I have confirmation of cancellation 1300796 on 4/22/08. This cancellation confirmation stated I would have one year free service.

Credit Card company had given conditional credit on my account, however, on 5/19/08 I received notification my account was again being billed.

To add insult to injury, the free service doesn't operate any better than the paid subscription did.

I am still fighting this decision, notifying this site as well as contacting the Better Business Bureau and contacting President and CEO's of all companies involved.
Evelyn, St Louis, MO

Company: One Great Family Website
Country: USA
State: Utah
City: Springville
Address: 743 West 1200 North, Suite 100

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