Box-cigarettes-online.com
Fraud Alert!

I placed an order for cigarettes on March 7th and used an online check. My account was debited 109.67 that same day. On March 21st I received an e-mail stating that my order had been shipped by airmail. The website states "The delivery usually takes 15-25 business days starting from the shipping date." On April 22nd I went to the website and sent a "Support Center Ticket" request. There are no phone numbers listed at all. I then got a form e-mail stating that my customer request had been received.

By April 28, no response so I sent another. Thinking there might be a problem with the online form, I sent a duplicate note to the address provided in an e-mail: support@box-cigarettes-online.com. I also attempted to call the phone number that was listed in the transaction on my bank statement. Best-cigs DES: 8019386474 Surprise! This number has been disconnected! As of today, May 17 - no response and no cigarettes. My bank said that if I had called within 60 days of the charge I would have gotten my money back. I missed that deadline but am a slightly more aware consumer. Please don't drop your money there!

This information was provided on the website...
Claims & Refund
If you have not received your order within 30 days, it's declared as lost or stolen. Please, send an email to support@box-cigarettes-online.com containing order #, your name, shipping address.
Your claim must be approved by official post authority during 10 working days upon our requirement.
When approval is completed you are guaranteed to receive your order according to the terms of delivery time.
If there is a problem we will always seek a solution resulting in either a refund or a reship in line with our structured reship and refund procedure.

Company: Box-cigarettes-online.com
Country: USA
Site: box-cigarettes-online.com

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