PayPal
Terrible service!

After paying in good faith via PayPal for a 'brand new' eBay item shipping, I was sent the wrong item (and not new) by a Hong Kong seller. After notifying the seller of his goof up, he insisted that I pay the return shipping back to Hong Kong before he would issue a refund. Since the shipping the wrong item was not my fault or responsibility, I refused to pay return shipping for something I did not purchase. Why should I be financially liable and penalized for the seller's error? Besides, if I paid the return shipping I would actually be losing money from this failed eBay transaction - despite the refund! So I decided to escalate the dispute to PayPal's 'Resolution Center'.

In my view I was the injured party. I had paid the full price, and received nothing in return - except the added hassle of repackaging the item, taking off work to go to the Post Office and paying to send it half way around the world. Ridiculous. So I proposed that the seller have the item retrieved by UPS, FeDex or DHL.

But PayPal's deliberation was swift: they sided with the fraudulent seller stipulating that I should pay for the return shipping.

Apparently PayPal is biased towards Vendors/Sellers. The moral of the story is: If you buy something on eBay and receive the wrong item or not as represented and insist on a refund, YOU WILL LOSE MONEY. This is a completely hostile and antagonistic ecommerce transaction strategy for innocent consumers acting in good faith - and PayPal Resolution Center Policy SUPPORTS IT!!!

Company: PayPal
Country: USA
Site: paypal.com

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