BSM Grant Search Aka / BSM SBA Express Aka / Network Agenda Aka / Easy Grant Sucess
Grant Search CD for 1.99 RIP OFF!

This "company" charged my account over $100 in less than 30 days. All I wanted was the CD for which I only had to pay $1.99 shipping. Yeah right! I am very careful to read the fine print before hitting the enter key. I distinctly remember at the bottom of the page a pre-checked box, which indicated that I agreed to additional information including membership to the "live Grant help desk", for an additional $39.95 a month. I immediately unchecked the box, hoping that I would only get the CD.
Well, I was in for a surprise! First, I NEVER got the CD, then all this charges started appearing on my credit card bill. They totaled over $100.00. I called the toll free number on my bill (that's the only free thing with these people), and the girl tried to tell me that she could only refund $39.95. I explained to her that I had not authorized any of the charges and that I wanted an immediate cancellation and a full refund. She started reading all the excuses from her script (Oh yes! They use a script for objections, refunds, you name it). I asked her to stop and get me a supervisor. After 20 minutes the supervisor finally gets on the line. He tries to convince me that I must have agreed to the additional items. I stood my ground an made it perfectly clear that I hadn't. He finally agreed to process the refund. Then he had the nerve to ask me if I still wanted the CD! Yikes! I almost fell off my chair!
I should see a credit on my account within 5-7 days.
The lesson: 1-READ THE FINE PRINT. If you must, print every screen whenever you buy online & save them. 2- Stand your ground. Don't let them intimidate you.

Company: BSM Grant Search Aka / BSM SBA Express Aka / Network Agenda Aka / Easy Grant Sucess
Country: USA
City: Internet: 328368
Phone: 8663707270
Site: www.grantmastercd.com

  <     >