Qwest
Quoted Internet Rate Raised from $26.99 to $31.99

My letter to Teresa Taylor:

Teresa Taylor
VP/CEO
Qwest

Teresa:
I am asking for your help on a billing issue I am having.
Here is my experience with the billing dept:
1. Called three times and asked to speak with a supervisor, told that they are busy at meetings and I would get a call back. I never received a call.
2. Told by "Todd" tskemp, that there is nothing that can and will be done.
3. I was contacted one week after I signed up for high speed, services and billing info. / rate was verified over the phone!

Here is my dilemma:
A Qwest sales rep told me exactly what my charges would be. Transcript is enclosed.
This is not what I am getting billed for. I am simply asking that the price that I was quoted would be honored for the duration of my obligation, two years.

In addition, I wanted my DirecTV bundled; since I was told I would receive $5 off each month as an additional bundle feature. I found out on Monday, this was never processed! I no longer want this through Qwest. I will keep my DirecTV separate.

I would appreciate your feedback on this, thanks.

I received a reply from her office that there was nothing that could be done!

Company: Qwest
Country: USA
Site: qwest.com

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