Pogo
Duplicate Confirmation Number Cost Boyfriend 6 Month Plan

In Oct my boyfriend and I both paid for a 6 month subscription to pogo.com. Pogo sent us both a confirmation email with a code to renew our subscriptions. Mine went through fine but when my boyfriend went to confirm his subscription they said his confirmation number was not valid. My mom used her debit card to renew both subscriptions for us and they didn't have any problem taking the money out of her account. I called the number listed for pogo and I and I emailed them about the problem. My mother called them also and sent them copies of the confirmation emails and proof of where they took the money out of her account, the response we received was " I'm sorry ma'am but WE DON'T MAKE MISTAKES!!!" I said well obviously you do because we didn't get our subscription.

The woman I spoke to said my boyfriends confirmation number was issued to someone else and that there wasn't anything they could do about it, I asked if they could issue him another number because it was obvious that they issued the number to 2 different people and they said that was impossible. They gave me the other persons id name and I sent her an email describing the situation and come to find out she didn't even renew her subscription and was playing on my boyfriends subscription and wouldn't even help get the situation straightened out.

Anyway, it's now time for me to renew my subscription again. I like playing the games but I refuse to let them have a chance of screwing us out of anymore money

Company: Pogo
Country: USA
Site: pogo.com

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